Hospitality Information Systems and E-Commerce

Preface
Acknowledgments

PART I. GENERAL APPLICATIONS
Chapter 1. Understanding Hospitality Information Systems and Information Technology
Chapter 2. Computer Hardware for Hospitality
Chapter 3. Computer Software for Hospitality
Chapter 4. Computer Networks and Telecommunications for Hospitality

PART II. HOSPITALITY MANAGEMENT AND THE INTERNET
Chapter 5. Electronic Commerce (E-Commerce)
Chapter 6. E-Information and Distribution Systems
Chapter 7. E-Business Strategies and Solutions

PART III. HOSPITALITY FUNCTIONAL APPLICATIONS
Chapter 8. Computer Reservations Systems (CRS) and Global Distribution Systems (GDS)
Chapter 9. Property Management Systems (PMS) and Point of Sale Systems (POS)
Chapter 10. Accounting Control and Production Systems
Chapter 11. Marketing and Human Resources Management Systems
Chapter 12. Safety, Security, and Physical Plant Systems

Glossary
Index